West Sussex • East Sussex • Hampshire
Less admin. More doing.
Start with a paid 45-minute Enquiry & Systems Review (£49.50), a Customer Journey Review (website → booking → follow-up). We’ll look at your website, enquiries, email and the tools you already use (booking, invoicing, payments), then map the most sensible next steps in plain English. Automation is on the table. AI is optional, and only used when it earns its keep.
No lock-in. We’ll work with your current setup where possible. If a tidy-up is enough, I’ll tell you. If rebuilding is the cheaper long-term option, I’ll explain why, and what you gain by doing it.
Example output
Your plan (after the review)
You’ll get a short, prioritised plan, split into Now, Next, and Later, focused on the customer journey.
Website
Clarity, speed, basics
Booking
Forms, calls, scheduling
Follow-up
Replies, reminders, reliability
Now (quick wins)
Next (journey upgrades)
Later (optional)
The plan is tailored to your setup. No templates, no fluff, no “digital transformation” theatre.
You’ll get
A short written plan
Prioritised, realistic, and jargon-free.
South Coast Apps is deliberately small and hands-on. I blend practical engineering (reliability, security, tidy systems) with an agile delivery style (ship a first version quickly, iterate weekly, no guesswork).
Services
Most small businesses do not need a complicated “digital transformation”. They need the right foundations, then a few sensible improvements that reduce admin and increase enquiries.
Customer Journey Review: website → booking → follow-up
45 minutes
A clean, mobile-first site that makes it obvious what you do and how to contact you.
Connect the tools you already use so enquiries, bookings, and admin do not fall through the cracks.
Not ready to book yet?
Run the instant site snapshot (beta)
It’s automated and quick. For priorities and a practical plan, the review is still the best first step.
Trust
Clarity first, then a structured build. No jargon. No mystery timelines.
Clear recommendations you can act on, even if you don’t build with me.
SSL, backups, basic monitoring, tidy documentation, and a clear handover. You keep access and ownership.
Ship a first version quickly, then improve it in small, visible steps.
Microsoft 365, Google Workspace, Xero, QuickBooks, Stripe, GoCardless, Shopify, WooCommerce, Squarespace, Notion, Airtable, ServiceM8, Zapier, Make, Twilio, WhatsApp Business, Calendly and more.
West Sussex and East Sussex, including Chichester, Worthing, Brighton and Hove, Eastbourne and surrounding areas. Remote support is available across the UK.
Process
This is intentionally structured and calm. You always know what’s happening next.
Step 1
£49.50 Enquiry & Systems Review
Customer Journey Review: website → booking → follow-up. We agree what matters most.
Step 2
Written plan
Clear next steps, quick wins, and rebuild options, with sensible budget ranges.
Step 3
First draft
A real first version you can react to, focusing on layout, messaging, and CTAs.
Step 4
Iterate
Weekly improvements: content, pages, forms, tracking, and integrations.
Step 5
Launch and care
Performance checks, a handover pack, and optional care for ongoing improvements.
Standards
Even a simple website should be fast, accessible, trackable, and secure, without becoming a monthly headache.
What “good” looks like
If you want to sanity-check your current setup, the review is the quickest way. I’ll show examples, explain trade-offs, and you’ll leave with a plan you can use either way.
A clear offer, one primary CTA, trust-building sections early, and a calm process timeline to reduce hesitation.
When people contact you, nothing should vanish into email. We design for simple, reliable follow-up.
Automation is useful when it saves time without risking customer trust. We’ll identify what is safe, what is not, and how to keep it reliable.
Want a straight answer on what to fix first? Book the review and we’ll sort priorities in one call.
Pricing
Most projects start with the £49.50 Enquiry & Systems Review (Customer Journey Review: website → booking → follow-up) so we don’t guess. These are typical starting points. You’ll get an exact quote once the scope is clear.
plus £15 per month hosting
plus £25 per month hosting
plus £35 per month hosting
FAQs
It’s a focused 45-minute Customer Journey Review (website → booking → follow-up). We review your website, enquiries and the tools behind the scenes (domains and email, booking, invoicing, payments). You’ll get a short written plan afterwards with prioritised next steps.
Yes. No lock-in. Where it makes sense, we improve what you already have. If a rebuild is genuinely the smarter long-term choice, I’ll explain why and give you options.
Yes. The whole point is to translate what’s going on into plain English, then give you a simple order of attack. You don’t need to know the tools. You just need clarity on what to fix first.
Only when it clearly earns its keep. If automation or AI is not suitable, we’ll say so. Most wins come from better messaging, faster pages, and reliable follow-up first.
You get your plan. If you want help implementing it, we agree scope and you receive a fixed-price proposal or a clear monthly plan. If you don’t, you still leave with a useful roadmap.
Often, yes. The review is designed to tell us whether a tidy-up is enough (messaging, speed, tracking, enquiry flow) or whether a rebuild is actually cheaper long-term.
Usually, yes. If you move into a build straight after the review, the fee is typically credited against your first invoice.
Book the £49.50 Enquiry & Systems Review (Customer Journey Review: website → booking → follow-up). You’ll leave with a clear plan, and if you want, we’ll implement it with a calm, steady delivery style.
Enquiry & Systems Review
£49.50 • 45 minutes • clear plan
